As of March, KFT Chemieservice has been certified according to the DIN EN ISO 9001:2015 quality management standard by the independent certification body “TÜV Hessen”. “Quality is an outstanding characteristic of our corporate culture. That’s why it was important to us to have an external service provider check all our internal operating processes,” said KFT’s managing director, Karl-Franz Torges.
The goal of KFT has always been to ensure clear responsibilities along with transparent and rapid procedures – to increase customer satisfaction sustainably. “Only when our customers are satisfied are we satisfied and we aspire to improve our processes continuously. Standing still ultimately means going backwards,” emphasized Torges.
That’s why a system should not exist rigidly for several years but lead to a continuous process of improvement. That is exactly the central requirement of the DIN EN ISO 9001:2015 inspector for a certified quality management system.
The DIN EN ISO 9001:2015 quality management standard is the most widely used and most significant German and international standard in quality management (QM). Process orientation and a continuous improvement process are essential guiding principles. All important operating processes are subject to examination according to a simple motto: There is nothing that cannot be improved.
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